GAIN REAL TIME GUEST FEEDBACK
& SAVE THE GUEST EXPERIENCE
DIGITAL | COMMENT CARD COMPARISON | PAPER |
|---|---|---|
Yes | AUTOMATIC MARKETING | |
Yes | INSTANT FEEDBACK | |
No | LOST COMMENT CARDS | Yes |
Yes | TEXT ALERTS | |
Yes | TRACK BY TABLE NUMBER | Yes |
Yes | TRACK BY WAITSTAFF | Yes |
Yes | WEEKLY REPORTS | |
Yes | eMAIL ADDRESS CAPTURE | |
Yes | eMAIL ALERTS |
Did you know that we provide restaurants a COMPLIMENTARY digital platform in place of traditional COMMENT CARDS, allowing you to receive guest feedback within seconds?
No gimmicks, no fees, no set up charges, no contracts, no expectations.. nothing!! It’s free and well worth it! It’s from one restaurant owner to another!
Guest reviews are critical to understanding the customers perception of your business. It has been studied that for every one star loss on online review sites, you can potentially lose approximately 8% in business; not something any restaurant should want to give away lightly.
Our COMPLIMENTARY system allows you to capture guest experiences in real-time & on location and then delivers those results to your management team in the form of an email within seconds; giving you the best ability to address any issues immediately. This will not only enhance your guests' experience but will also limit the amount of negative exposure you may receive online.
IS IT REALLY FREE?
YES!!! The ability to capture reviews on location and in real time is FREE! As mentioned before, there are no charges, no setup fees, no gimmicks, no expectations, nothing!! We’ve made it possible to capture those reviews in multiple ways. (ask us how)
(CONTACT US TODAY, to set up your COMPLIMENTARY DIGITAL COMMENT CARD)
WHY IS IT FREE?
Because as a previous restauranteur, I was never a fan nor appreciated online review sites allowing anyone from anywhere to leave reviews about my business. With the amount of FAKE reviews online, it had become extremely challenging for potential customers to decipher what's real and what's fake. I wanted to change that by having our system ONLY capture reviews from WITHIN YOUR BUSINESS.
I ALREADY USE COMMENT CARDS, WHY DO I WANT TO DO IT DIGITALLY?
I am and was always a proponent of capturing and understanding guest experiences. Paper comment cards served that purpose when I had my restaurant, but I found them costly, time consuming in transferring data, responses to guests were slow and after the fact, and they never allowed us to leverage our guests’ word-of-mouth in order to drive in more business.
Through our iTrueReview digital comment cards, we have built features into our platform that address and solve all these issues.
HOW DO WE MAKE MONEY TO SUSTAIN THIS SERVICE?
The ability for you capture reviews and receive them in real time is COMPLIMENTARY..
Did I mention that there are no charges, no setup fees, and no expectations?
Should you choose, and ONLY if you choose, we have built additional features which can be added on at a nominal charge such as:
1. Capturing customer email addresses which can be easily exported for your future marketing purposes
2. Track reviews by staff members & table numbers
3. Ability to send automatic promotions to guests for leaving feedback in order to drive in repeat business within 30 days
4. Ability to send out automatic Birthday promotions, 7 days in advance
5. Ability to post real-time reviews on your Facebook pages for greater exposure to potential new clients
6. Ability to post real-time reviews, LIVE on your Website
7. Ability to get ON-THE-SPOT ALERTS in the form of text messages by filtering messages based on review rating. This will allow your management team to better focus on those specific reviews that require the most immediate attention.
If you do not require any of the add-on features, we still want you to take advantage of the FREE REAL TIME review platform.
(CONTACT US TODAY, to set up your COMPLIMENTARY DIGITAL COMMENT CARD)
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BENEFITS TO A DIGITAL COMMENT CARD SYSTEM
REAL TIME FEEDBACK: Want to know what guests are really thinking?
iTrueReview solves a number of issues for the business by delivering guest feedback to your management team within seconds!
- Problem at table #7? Now you can handle that situation before it goes viral!
- Food coming out too salty? Address it with the kitchen before the next guest experience.
- Want to motivate your staff? Share real time feedback from their guests
The faster you know the problems, the faster you can fix them!
ADVANTAGES
By capturing guest experiences in REAL-TIME:
-
Limit negative online exposure
-
Gain immediate opportunity to "SAVE A GUEST EXPERIENCE"
-
Capture and share more positive reviews for greater positive online exposure
-
Ensure your staff is delivering the service you expect to your guest
-
Ensure your food items are consistent and delivered fresh
If UNDERSTANDING, ENGAGING & PROTECTING your business is a goal; then this is YOUR SOLUTION! Contact us!
Know What Guests Are Thinking In Seconds
Know What Guests Are Thinking In Seconds
PROTECT & GROW
GET MORE POSITIVE REVIEWS
CAPTURE &
POST MORE REVIEWS ONLINE DIRECTLY FROM THE TABLE
INCREASE YOUR POSITIVE REVIEWS ONLINE
iTRUEREVIEW PROTECT & GROW: Protect Your Online Reputation By Promoting Positive Reviews
Did you know that a One (1) Star rating loss on Yelp equates to an 8% loss in business. With online reviews becoming increasingly important in helping guest make decisions on where they will dine, having a POSITIVE online reputation is critical to the survival of your business.
The problem with online reviews is that they tend to capture mostly negative reviews while those guests having great experiences don't spend the time to share their positive experiences. We capture real time guest feedback and share it across multiple social media platforms helping you get more information to potential guests of what actual guests are saying about your business. iTrueReview PROTECT helps you preserve your online reputation while posting positive reviews to GROW your business.
THE BEST WAY TO BEAT ONLINE REVIEW SITES IS TO GET MORE PEOPLE TALKING ABOUT YOUR BUSINESS!
ADVANTAGES
By capturing guest experiences in REAL-TIME:
-
Limit negative online exposure
-
Gain immediate opportunity to "SAVE A GUEST EXPERIENCE"
-
Capture and share more positive reviews for greater positive online exposure
-
Protect your business' reputation
-
Post reviews directly to social media (Facebook, twitter, foursquare), your website and LYSPER (national review site)
If UNDERSTANDING, ENGAGING & PROTECTING your business is a goal; then this is YOUR SOLUTION! Contact us!
Protect your Reputation
Protect your Reputation
ENABLE GUEST RECOVERY
SAVE THE GUEST EXPERIENCE
ENABLE GUEST RECOVERY Enable your business to re-capture unsatisfied guests
Bad reviews FIXED can be more PROFITABLE than good reviews!
If a guest within your business was dissatisfied for any one reason or another, the liklihood of them returning is low and the likelihood of them spreading bad word-of-mouth is increased. Our real-time feedback delivery system now offers you the opportunity to SAVE the experience in real-time.
Statistics show that 70% will give you a second chance if you solve their issue at some point in time but if you do it immediately, your chances to "Recover the Guest" jumps up to 95%.
- Increase return visits
- Build more loyal customers
- SAVE the guest experience
- Increase your chances of recovering the guest (0% vs 70% vs 95%)
- Reduce your "BAD" word-of-mouth
BUILD A GUEST DATABASE
SAVE THE GUEST EXPERIENCE
Get More People Through your doors
Get More People Through your doors
BUILD YOUR GUEST DATABASE
Your best opportunity is sitting right in front of you.
Guests that come to your business are a great resource. They know your product and service and are more likely to return if you delivered as promised. As guests utilize the patent-pending iTrueReview platform we store vital information giving us the opportunity to help you drive these guests back into your business. Our staff members utilize multiple methods of creating these loyal and repeat customers for you.
- Increase your guest database
- Take advantage of your existing opportunity
- No more printing or typing of comment cards; we do it all
- We'll deploy multiple methods of building your brand's loyalty
Get More People Through your doors
Get More People Through your doors
INCREASE GUEST RETURN VISITS
GET MORE GUESTS COMING BACK
INCREASE RETURN VISITS More cost effective than drinking in new business
Our team does all the work to grow your repeat business!
Through a dedicated team of individuals assigned to your business, we are focused on increasing your guest email database. We then focus on promoting customers to return within the first 30 days of captured experience; send out birthday promotions through incentives given at the right time and creating professional customized ads EVERY MONTH to always put your business in front of your guests.
The more NOISE we create around your restaurant the more profitable you will be!
HOW CAPTURING INSTANT REVIEWS AFFECTS YOUR BUSINESS
GUESTS
How important is your guests dining experience to you?
In a room full of guests who may not be satisfied? It's a question you must ask yourselves and a question we can help answer. Let's face it, unhappy customers will leave your business and not return. They'll tell their friends and maybe even write a negative review online. Why not prevent this from happening and potentially "Save the experience"? With so much competition and choices, restaurants must work harder to deliver that expected dining experience.
Utilize our platform correctly and we guarantee that your guests:
- Will receive better service
- Leave with a positive perception
- Appreciate you care about their experience
- Return more frequently
- and tell others about your business
OWNERS
Do you want better knowledge on how your business is running at ALL TIMES?
Regardless of the size of your business, whether your on or off premises, every owner NEEDS to know the status of their business at all times. IRIS provides you that knowledge & sense of security in real-time.
- Are your guests happy and will they return?
- Is the staff well trained or is further training required?
- What was the overall guests perception of their experience?
- Will guests refer you to friends, family, colleagues and/or others?
- Is your business helping itself or hurting itself?
Currently, it's a guessing game. Many people think they know and try to guage it from a few conversations, but the data is clear... not everyone shares their experience in person for lack of confrontation but they do on IRIS. We can answer those questions and deliver them to you within seconds.
Don't just guess your business is running smooth, KNOW IT IS!
MANAGERS
Want to work smarter and more efficient?
There is a lot managers need to do, but their main goal is to protect the owners investment by ensuring guests are happy, staff is attentive and experienced, food is coming out correctly and minimize any issues that may arise. That's a long list of duties! They need a "SIDEKICK" and that's IRIS! We're another pair of eyes and ears borrowed from the most important people: YOUR GUESTS! You can't fix what you don't see, but with IRIS your vision will get a lot sharper.
Managers will become more efficient at:
- Uncovering issues
- Ensuring guests are satified with thier service and/or food
- "Saving the Guest" experience when needed
- Knowing which staff members need more training
- Alerting the kitchen when food preperation was poorly exectuted
- Motivating your staff to produce more through positive guest experiences
CHEFS
How do guests feel about your food?
Chefs spend a lot of time creating new dishes, specials, menus etc, but how are your guests feeling about it? Perhaps, everything on the line is as it should be but the last order received has product that was sub-par and under your standards. Why not let your guests make the decision? IRIS helps you capture feedback in real time so you can adjust or address any issues immediately. The faster you can adjust, the less other guests experience the same thing! We've caught plenty of issues and mishaps helping chefs enhance/correct their product immediately. Some have changed their recipes and/or brought items back on the menu after being removed based on guest feedback!
IRIS enables you to:
- Capture real-time guest feedback on your cuisine
- Know which specials are hitting the mark and which aren't
- Know if the food is coming out consistenly?
IRIS answers the questions every chef should be thinking about
STAFF MEMBERS
Get higher tips and be recognized!
Everyone plays a large hand in the success of the restaurant and staff members are a very integral part of that. Staff member goals should be aligned with owners and management and that's to deliver a great experience to all guests. By doing so, they secure larger tips, increase sales and see more return guests. Guests begin to further increase thier word of mouth to others about your business. Having an effective and efficient staff is vital to the success of your business and iTrueReview helps in that endeavor by helping you tweak staff activities in order to enhance services delivered to each and every guest.
By utilizing IRIS, businesses will:
- Enhance staff member skills
- Enable them to receive higher tips (a happier staff is a happier guest)
- Increase upsells
- Increase return visits and guest loyalty
- Enable management to correct guest issues before they leave
Capture guest feedback in the "NOW" and "PREVENT" issues before they go "VIRAL"
THE ONLY WAY TO ADVANCE IS TO KEEP CHANGING WHAT YOUR DOING
click below to see some statistics
click below to see some statistics